Instant baggage compensation
Baggage delays,
handled.
ReLUGG puts instant compensation and travel essentials in your passengers’ hands within 30 minutes of landing — turning your worst baggage moments into loyalty.
Travelling with a delayed bag? Please contact your airline’s baggage service — ReLUGG works through participating airlines.
- 30 min
- From landing to essentials in hand
- €0
- Upfront cost — pay per passenger served
- 1 API
- Plugs into your existing systems
Piloting with
Backed by
The problem
More passengers, more bags — and the moment it goes wrong defines the trip.
- 24M
- Bags mishandled in 2025 — 4.9 in every 1,000 passengersSource: SITA Baggage IT Insights 2026
- 39%
- Of mishandling happens during transfersSource: SITA Baggage IT Insights 2026
- $260
- Average cost to the airline of every mishandled bag — $6.3B a yearSource: SITA Baggage IT Insights 2026
- 2×
- Air travel demand expected by 2040Source: IATA Global Outlook for Air Transport, June 2023
Care at every touchpoint
One system, working across every layer of the journey.
Instant activation
The moment a bag is flagged as delayed, the passenger gets a message and their ReLUGG essentials are on the way — no forms, no counters, no waiting.
Automatic eligibility
ReLUGG reads your baggage and booking systems to confirm who qualifies in real time, so the right passengers are served instantly and consistently.
Real-time reporting
Every activation, delivery, and cost is tracked in one dashboard — full visibility for ops, finance, and customer teams from a single source of truth.
How it works
From carousel to cared-for in five steps.
A delayed bag is reported
Your team files the delayed-baggage report exactly as they do today. That report is the trigger — nothing new for agents to learn.
Eligibility is confirmed automatically
ReLUGG checks the booking and baggage record against your compensation policy, so every qualifying passenger is treated the same way.
The passenger hears from you
A message in your airline's name tells them what's happening and where to collect their essentials — before frustration sets in.
Essentials in hand
The passenger receives a travel-essentials kit and instant compensation within 30 minutes of landing. No forms, no claims queue.
Every case is on record
Each activation, delivery, and cost appears in your dashboard for ops, finance, and customer teams — ready for audit and reconciliation.
It starts at the carousel
A real kit in their hands, not a claim form in their inbox.
When luggage doesn’t arrive, ReLUGG bridges the gap with everything a traveller needs to keep their trip moving — delivered fast, branded to your airline, remembered for years.
- ✓Fresh essentials & toiletries
- ✓A clean change of clothes
- ✓Phone charger & travel basics
- ✓Instant digital compensation
Designed for passengers. Integrated for airlines.
Sits quietly inside your operation — until a passenger needs it.
Built for passengers
A calm, reassuring experience the moment things go wrong — clear comms, essentials on the way, and compensation without the paperwork.
Integrated for airlines
ReLUGG connects to your baggage, booking, and messaging stack. Activation, eligibility, and reporting run automatically inside your existing flows.
Aligned on outcomes
No upfront cost and no long-term contract. You pay per passenger served — the service only earns when it actually helps someone.
The service that pays for itself
See what handling delays well is worth.
That’s 100,000 passengers a year who’d walk away remembering how well you handled it.
Illustrative model. Actual figures depend on your network, baggage performance, and passenger mix — we’ll build a precise model with you in a demo.
How this is calculated
- Default rate 0.5%: 4.9 mishandled bags per 1,000 passengers globally in 2025 (SITA Baggage IT Insights 2026). Regional rates range from 3.4 (Asia-Pacific) to 10.5 (Europe) and 12.1 (Africa) per 1,000 (Ecofin Agency, citing SITA).
- €55 per passenger is our mid-case estimate of cost avoided and revenue kept. It is built from the airline’s US$245 cost per delayed bag, including $75 compensation (SITA), and US$165 average ticket revenue per passenger (IATA, June 2026). The reduction and retention rates are our assumptions.
- €35 per passenger served is ReLUGG’s indicative price.
Proven in the pilot
Piloting at Vienna with Austrian Airlines.
Together with ReLUGG we at Austrian Airlines try to offer you an instant solution for this problem. Simply choose what you need from the ReLUGG shop, get it delivered to you at the airport and don't hassle with receipts and claims. We got you already covered.
Sven Hergarten
Driving Transformation and Elevating Passenger Experience · Austrian Airlines
It is easy to handle technically, it digitalizes the procedure with the outmost speed. With ReLUGG we can give better service to our customers if baggage irregularities happen.
Olga
Arrival Service Agent · Vienna International Airport
Company
A travel-tech team fixing the worst moment of a trip.
ReLUGG is a German travel-tech company building instant baggage compensation for airlines. Led by CEO Melilizwe Gqobo, we work alongside carriers and industry partners to turn a delayed bag from a complaint into a moment passengers remember for the right reasons.
- 2024
- Founded in Germany
- €350k
- Winner, FutureTravel Summit 2025 pitch competition
- B2B
- Built with and for airlines, priced per passenger served
Turn your next baggage delay into a loyalty moment.
See ReLUGG running against your own numbers. No upfront cost, no commitment — just a 30-minute demo.
Rather pick a time? Book directly
Prefer email? hello@relugg.com